Concept Australia Privacy Policy

Concept Australia is committed to protecting the security and privacy of your personal information. Outlined below is the information Concept Australia may collect and how we use the information.  In all cases we will endeavor to process personal data in accordance with all applicable laws and to use data in ways that you would reasonably expect.

Individuals must be over the age of 18 to use this website.

This personal data policy includes;

  • What information do we collect and why?
  • Who we share data with?
  • Storage and security of your personal information
  • Accessing and updating your personal information
  • What is GDPR

What information do we collect and who do we share data with?

Personal information is any information that can be used to identify you. For example, it can include information such as your name, date of birth, email address, postal address, telephone number, fax number, passport details, qualifications, places of work and bank account details, as well as information relating to your health, criminal convictions or personal circumstances.

Concept Australia collects personal data to carry out its functions as a migration agent including processing new applications, dealing with enquiries on your behalf: examples include:

  • Department of Home Affairs
  • Australian state and territory governments
  • Australian assessing authorities
  • Associates named on our website (with your approval)

Data protection law also recognises that certain categories of personal information are more sensitive. This is known as sensitive personal information and covers health information, racial or ethnic origin, religious beliefs or other beliefs or a similar nature, political opinion and trade union membership.  We would only collect sensitive personal information where there is a clear need to do so, for example, we are required to provide details of your health and criminal convictions as part of your visa application.  Before collecting any sensitive personal information about you we will make it clear to you what information we are collecting and the purposes for collecting such.

As an employer, Concept Australia is required to hold data on its staff including names, addresses, email addresses, telephone numbers and bank details.


Where ourweb site collects personal information, including, but not limited to, name, email address and telephone number you consent that Concept Australia may contact you by telephone, email or post. You may at any time have your personal information amended or removed by contacting a us.

We may track your use of the website through statistical analysis. We may share this information with third parties. In the event you do not wish to be recognised by a cookie, refer to your browser operating instructions to erase, block or be alerted about cookie activity


A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used and which files have been downloaded. This helps us analyse data about web page traffic and improve our website in order to tailor it to user needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

You may delete and block all cookies from this site. Most web browsers allow some control of cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them from your computer, visit

To opt out of being tracked by Google Analytics across all websites click here

Storage and security of your personal information

Concept Australia is committed to maintaining the confidentiality of the information that you provide and will take all reasonable precautions to protect your personal information from unauthorised use or alteration. We may store your personal information both electronically (on our computer systems) and in hard-copy form.  It is outside our control how any of the assessing authorities, state governments or Department of Home Affairs store your information.

What is GDPR?

GDPR stands for General Data Protection Regulation and replaces the previous Data Protection Directives that were in place. It was approved by the EU parliament in 2016 and comes into effect on 25th May 2018.

GDPR covers personal data that relates to individual persons. GDPR states that personal data should be processed ‘fairly and lawfully’ and ‘collected for specified, explicit and legitimate purposes’. Concept Australia is committed to protecting the rights and freedoms of individuals with respect to the processing of clients and staff personal data.

GDPR states that individuals have 7 rights in respect of their personal data

1. The right to be informed

Concept Australia processes personal data about clients. When we receive an enquiry via our website we collect some or all the following information:

  • Name
  • Date of birth
  • Telephone number
  • Email address
  • Postcode
  • Nominated occupation and details of employment history
  • Marital status
  • Health and Character
  • Details of qualifications

    This data is required by Concept Australia to conduct our business of making an initial assessment to determine your potential visa eligibility. This information is stored electronically and treated as highly confidential.

Once an applicant becomes a client of Concept Australia, we gather various personal documents regarding the client which are stored electronically and in some cases in hard copy form.

2. The right of access

At any point an individual can submit a request for their data and Concept Australia will be required to provide a response within one month. Concept Australia has the right to refuse a request, but we will inform the individual of the reasons for the rejection. The individual will then have the right to complain to the Information Commissioner’s Office if they are not happy with the outcome of their request

3. The right of erasure

The Code of Conduct published by the Migration Agents Registration Authority (MARA) states that Concept Australia must hold onto a client’s file and email records for 7 years before destroying it. Individuals have the right to request the deletion of their data where there is no compelling reason for its continued use. If you would like Concept Australia to destroy your email records or hard copy file before 7 years, please submit your request in writing stating your reasons.

4. The right to restrict processing

Clients can object to Concept Australia processing their data. This means that data can be stored by Concept Australia but not used in any way, for example to generate communications.

5. The right to data portability

Individuals have the right to have the data held by Concept Australia made available to other services.

6. The right to object

Clients can object to their data being used for certain activities. For example, for marketing or research purposes.

7. The right to rectification

Clients have the right to have their information corrected if they believe it is factually inaccurate.

Accessing and updating your personal information

As stated above you have the right to request a copy of the data Concept Australia holds as well as to request changes to your data if you believe it is incorrect.

Changes to this notice

We may change our personal data policy from time to time. This Policy was last updated in May 2018 in accordance with the introduction of GDPR regulations.

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What our clients are saying

You have been so helpful with our application and I do thank you greatly. If you would like me to complete a review/reference or something for your company’s website I would be happy to as we have been extremely happy with your service.