Europe Service Centre at Australia House now closed


Europe Service Centre at Australia House now closed

In May 2018, the Department of Home Affairs successfully transitioned their Europe Service Centre to the new Home Affairs’ Global Service Centre (GSC) in Australia. Applicants are now unable to telephone the European Service Centre at Australia House and will need to telephone the GSC in Australia to make an enquiry relating to visas and citizenship. Applicants contacting the GSC to make a progress enquiry are encouraged to review global processing standards as advice and assistance regarding processing applications will only be given if your application falls outside the published processing timetable.

We can offer advice if you have lodged or are preparing your own application

Since the closure of the European Services Centre, there has been a significant increase in applicants who are preparing or who have already lodged their visa application contacting Concept Australia for advice and assistance. Unfortunately, we are unable to provide free advice and assistance in these circumstances and will therefore levy a small charge if you have questions about the visa process or application that has already been lodged. In most cases your queries can be resolved over the telephone but in more complex situations you may wish to arrange a SKYPE or personal appointment.  

Our fees are charged as follows:
•    15-minute telephone consultation - £45
•    30-minute telephone consultation - £65
•    60-minute SKYPE or personal consultation - £95

Case Checking Service

If you have prepared your own application, Concept Australia can review your application and provide you with the reassurance that you have selected the right visa pathway and assembled relevant documents before you submit your application to the Department of Home Affairs. Our standard fee for this service is £350.

Contacting Concept Australia

Kent Office - 20 minutes from London Bridge
Chislehurst Business Centre
1 Bromley Lane
Telephone: 020 8468 1076
Email:  or

Manchester Office
2nd Floor
Albion Wharf
19 Albion Street
M1 5LN
Telephone: 0161 669 5836


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What our clients are saying

We would both like to thank you very much for guiding us through this process which at times we found to be quite daunting and bewildering. I think we we’re both caught off guard when the approval came through, it was a surprise to say the least and also a huge relief as we can now both put our anxieties aside and start planning for our future together in Australia. We are both more than happy to if add to your collection of testimonies if you wish and again thank you very much