Yes, we do not sub-contract processing to third parties. All work is undertaken directly by Concept Australia in the UK by case officers who have previously been employed by the Department of Home Affairs.
The decision to grant a visa can only be made by the Department of Home Affairs. Before you engage Concept Australia, a thorough assessment will have been made to determine which option offers you the best chance of being granted a visa. We understand the importance of the decision you have made in deciding to migrate to Australia and we will not encourage you to proceed if a suitable visa pathway does not exist. Occasionally, however, skilled applicants may find that their nominated occupation has been removed from a state or territory skills list once planning levels are reached. In this situation, applicants will need to consider an alternative state or territory option before lodging an expression of Interest.
Concept Australia regularly reviews changes and will notify you immediately of developments and discuss with you alternative visa options for Australia.
In order to repeat annual registration with the Migration Agents Registration Authority, the Registered Migration Agent (RMA) undertakes professional development courses which includes exams or tutorials designed and regulated by designated industry professionals. It is also a mandatory requirement for the RMA to subscribe to the Department of Home Affairs (DHA) document “Legend” which is the same manual used by DHA case officers and contains all prescribed regulation and policy procedures for deciding visa applications.
The RMA is also a member of the Migration Institute of Australia and on a daily basis receives news releases of proposed changes to Australia visa policy and legislation.
How do I know if fees charged by Concept Australia are reasonable and not excessive?
Fees vary considerably between migration agents and therefore it is important you establish what level of service you will receive for the fee you have been quoted.
All fees payable are confirmed in writing once we have determined you have the potential to be granted a visa which will enable you to prepare a budget for the overall cost of applying for a visa. We provide a breakdown of the total costs and when payments are due to include fees payable to Concept Australia as well as assessing authorities, the Department of Home Affairs, panel doctors, police authorities and English language testing centres. Concept Australia does not charge fees for emails or telephone calls and we complete all application forms on behalf of our clients and lodge and manage each stage of the Australian visa process.
Concept Australia offers a comprehensive range of services to applicants who we have assessed as having the potential to be granted a visa by the Department of Home Affairs (DHA) to reside in Australia. Our services range from managing your application throughout the visa process to checking your documents if you have prepared your own visa application. These include:
- Completing visa application and skills assessment forms
- Lodging Expressions of Interest (EOI)
- Lodging applications for nomination by state or territory governments
- Lodging applications with the DHA and assessing authorities
- Up-loading documents to the DHA ImmiAccount
- Advice on health and character issues
- Advice on evidence needed for de-facto relationships
- Advice on legal procedures for a dependent child from a previous relationship travelling to Australia
- Advice on legal procedures for a dependent child remaining overseas with a non-migrating parent
- Management of your application throughout the visa process
- Checking your application if you have prepared your own application before being submitted to the DHA
- Offering advice if you are in the process of preparing your own application